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Can't activate my UO account

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6 replies to this topic

#1
Gabriel

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I put in my credit card information and then I press continue, but it takes me to broadsword website instead of charging my card.  Any help would be appreciated.



#2
Kaelyn

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Someone on stratics reports that it is a known problem and ea looks into it ... hopefully

:)



#3
Gabriel

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thanks for the reply.  I am currently waiting on Origin to send me a code (funny how they charge me but I have to wait for them to send me the key).  Hopefully that key will work.



#4
Ray

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I am in the same boat.  They are working on fixing this, but they told me to just buy game time cards from the Origin site until then.



#5
Kayhynn

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Yeah I've received reports on Ultima Online COmmunity via Facebook as well as private messages. It is a known issue that is being looked into.

 

I'm hearing people are being directed to Broadsword.com after putting in their credit card info. Is this what is happening for you all?



#6
Gabriel

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"I'm hearing people are being directed to Broadsword.com after putting in their credit card info. Is this what is happening for you all?"

 

Yes, this is what is happening, I finally got my code from Origin and it worked, so I am back in the world of Ultima



#7
Ray

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Yes, it saves the card info and everything, but when I try to pick any saved card information to actually subscribe, it takes me to the broadsword homepage and I never get an accept or decline message, but the account stays closed and nothing changes on it.  Buying time cards on the Origin site and applying it to the account works fine though.