Jump to content

Welcome to Ultima Online Forums
Register now to gain access to all of our features. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more. This message will be removed once you have signed in.
Login to Account Create an Account

Welcome to UOForums

If not already a member, take a moment to join our awesome community. It is free to sign up and there are no ads.

 

When you click on CREATE ACCOUNT, the sign up form will appear at the bottom of the forum.

 

If you have issues, like not receiving a validation email. Then please contact us by email help@uoforums.com and we will help you get set up.

 

If you wish to contact us about our site for other reasons, then please contact us by using the contact form in top right corner of the forum


Photo

[UO News] New Callback Service Offer

- - - - -

  • Please log in to reply
No replies to this topic

#1
The Oracle

The Oracle

    Lady Oracle

  • Members
  • 6,859 posts
Game
2015 Feb 20 20:42 GMT

Greetings everyone,

In an effort to increase the quality of support and streamline assistance for certain account and billing-related issues, Broadsword is now pleased to offer a new phone callback service to help resolve complex account and billing issues.

Please be aware that in-game issues are not part of this new initiative. Our Support team will attempt to resolve all account and billing-related issues via email first. The callback service will only be offered in situations where all attempts to resolve the issue via email have been exhausted. Our aim is to lessen the amount of back and forth sometimes required to reduce the total resolution time of complex, account and billing-related issues.

Tentatively, the Customer Support Team will be able to make callbacks between the hours of *12PM – 12AM EST* (noon – midnight) or *5PM – 5AM GMT*. Please keep that timeframe in mind when coordinating with the Support Team to setup a callback.

At this time, callbacks will only be offered in English.

Thank you,
UO Team


View the full article
  • Queen Mum likes this