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Retrieving an Old UO Account

- - - - - account retrieving uo

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9 replies to this topic

#1
trey

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Anyone have suggestions on this. I don't remember the e-mail or the last gametime card used on this acct. All I really have are first / lastname address phone number and what characters are on the account. Any suggestions?

#2
jelinidas

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The big question is do you have the log in info? If you have the acct name and password, all the rest can be changed/updated. One of my accts we tried to reactivate took us a week to remember the password. Once we had that we were golden. GL to you!

#3
Kimmy

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if you canremember the log in name and the billing info you should be able to call

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#4
trey

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Well I have called and without the credit card / gamecode that was no the account or the e-mail that's on the account I have no luck :-/

#5
kitiara

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if you canremember the log in name and the billing info you should be able to call


That's what I was going to suggest - I know that you can retrieve your info over the phone if you can provide the credit card number that the old account was charged to.

#6
iheartcullens

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That's what I was going to suggest - I know that you can retrieve your info over the phone if you can provide the credit card number that the old account was charged to.


Actually, I just got my old account info back, WITHOUT my credit card info. He was the only helpful rep I have talked to yet. He had me verify my address, phone number, email address even though I didn't know it, he gave me hints., name, birth date, except my ex husbands birth date was used for some reason.... I hope he doesn't get fired. He was good. So anyway, there are ways around providing a credit card number that you dont even have any more.

#7
trey

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Actually, I just got my old account info back, WITHOUT my credit card info. He was the only helpful rep I have talked to yet. He had me verify my address, phone number, email address even though I didn't know it, he gave me hints., name, birth date, except my ex husbands birth date was used for some reason.... I hope he doesn't get fired. He was good. So anyway, there are ways around providing a credit card number that you dont even have any more.


The problem with that is e-mail. I have no idea what possible e-mail it could be on. When I was younger I had so many hotmail / msn e-mail accounts it wasn't even funny.

#8
CescoAiel

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Was there a common theme to those addresses though? That might help... ;)
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#9
kitiara

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Was there a common theme to those addresses though? That might help... ;)


Yeah sometimes I'll throw out every possible thing it could have been, and eventually one will hit :) Or some people will let you slide if you're in the ballpark!

#10
trey

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So your suggesting just keep calling daily, untill I get a customer service rep who understands the situation that I just don't have access to the 2 pieces of information anymore?





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