I respect and understand the spirit of your message, but the fact is that people who SHOULD be 'doing their job' should have a job that doesn't entail addressing these kinds of issues. Conversely, there should be someone for whom this is PRECISELY what their job is. I'm not saying that Mes and the Dev team should be hunting down login information, I'm just saying that they should have someone who DOES do that. I understand that, in the macro sense, the team has probably been whittled away to just a core group, but if you look at it customer by customer, it is reasonable to expect that PART