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Spiels and Rants Have an issue that you just want to vent about? Mad that someone ruined your spawn? Here's the place to get out your frustrations

 
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Old 29th January 2007, 09:01 AM   #1
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Tis no wonder I don't wanna come back to UO

So, we owe a prize winner a prize for winning 2nd place in our joint competition with Stratics

None of us have been able to find someone selling a heritage token, so she agreed to accept a 90 day gametime code instead (Which i'm paying for...)

So I think, great, I'll goto the official UOgamecodes website to buy one

One problem, it keeps saying my address is invalid

I go back to the address page where it has my details and for some reason, they didn't program it to accept the ' symbol

So my address of = 44 A'becket Gardens, gets changed to 44 Abecket

Which of course, doesn't match my credit card's billing address on file at the credit card company

Abit miffed, I decide to contact their support department, through the link on that site

I goto login, it says my login is invalid, even though the gamestore accepted it

Abit confused, I recalled the username to my email address to check I put it in right, but I noticed on THIS site, the username has "UO_" before it

So I goto type that in instead, one problem, the field where you enter your user name, is to short, so my username, won't fit

So, I can't buy a gametime code because their website doesn't like the ' symbol
I can't raise a ticket for support because their login box is to small to accept my proper user id
I can't contact jeremy because stratics is down and she tends to visit here once every 2/3 weeks.

Is it any wonder I lost faith in this company.

I know, i'm ranting, but it's really frustrating, especially when other companies seem to have no problems offering the same services or products.
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Old 29th January 2007, 09:07 AM   #2
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Re: Tis no wonder I don't wanna come back to UO

Ouch.

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Old 29th January 2007, 09:10 AM   #3
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Re: Tis no wonder I don't wanna come back to UO

Finally got a PM off to Jeremy, yhey.
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Old 29th January 2007, 09:11 AM   #4
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Re: Tis no wonder I don't wanna come back to UO

This rings very similar to a lot thats been posted on Stratics recently about the official 'UO ' sites and how bad in need of a shake up they are.I feel sorry for folk who try to do the above type of transactions and get that much problem.

Is there anything I can do to help out Adam ?

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Old 29th January 2007, 09:12 AM   #5
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Re: Tis no wonder I don't wanna come back to UO

Ah you posted as I was writing

If anyone can sort it ,Jeremy can ^-^

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Old 29th January 2007, 09:15 AM   #6
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Re: Tis no wonder I don't wanna come back to UO

We need more people like Jeremy who care
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Old 29th January 2007, 04:08 PM   #7
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Re: Tis no wonder I don't wanna come back to UO

I've been having problems with uogamecodes.com for ages. Usually when I need to purchase a code, I just submit a help ticket with specific information and they email the codes to me. Not as quick, but it works.

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Old 29th January 2007, 08:52 PM   #8
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Re: Tis no wonder I don't wanna come back to UO

Adam, what server was the heritage token you needed??? I have them on a few but I didn't know you needed one.

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Old 29th January 2007, 09:20 PM   #9
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Re: Tis no wonder I don't wanna come back to UO

It was needed on Oceania if memory serves...

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Old 29th January 2007, 09:53 PM   #10
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Re: Tis no wonder I don't wanna come back to UO

So far I had no problems with the one char transfer token and advace char token I bought from there.

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