Gah, this can't be good for HSBC



Thefts at HSBC Indian call centre



HSBC is pursuing legal action against one member of staff

Customers with HSBC have had money stolen from their bank accounts due to a financial scam operated from its Bangalore call centre in India.

The bank said funds were taken from a "small number" of HSBC customers in the UK and that it had begun legal action against one of its Bangalore employees.

The worker is said to have supplied customer data to fraudsters, leading to a total of £233,000 being taken.

HSBC said it would be assisting the Indian police with their investigation.
"We intend to pursue a conviction as aggressively as possible," said a spokesman for the bank.

Victims reimbursed

The spokesman added that all the affected customers had been contacted and that HSBC would reimburse all funds that had been taken.
The fraud was detected by internal systems at the call centre, which had been in place since 2002. Following the news, the trade body for the Indian IT and services sector - Nasscom - said it would work with legal authorities, both in India and the UK, to ensure any breaches in security were quickly prosecuted. "We believe that any case of theft or a breach of a customer's confidentiality must be treated extremely seriously," said Nasscom's vice president Sunil Mehta.

HAHAHAHAHAHAHAHAHA

sorry let me say that again...

HAHAHAHAHAHAHAHAHHAAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHA HAA!!!!!!!

Let this be a lesson to other companys with indian call centres (god how bloody many of them are there?) if you move a call centre to another country so you can abuse the fact its cheaper than employing people in the country your in, not only will you peeve off the residents of your country, your asking for someone your paying peanuts to wise up enough to swipe some dough

it is such a shame that some people (no matterr their ethnic heritage) are liars, theives and cheats.
I hope they catch the person/s who betrayed such trust.

I dont, i say congrats to him, i dont condone what he did but previous employees of HSBC have had thier jobs stolen from them for years. Under normal circumstance if i see a thief ill holla and point at them untill arrested. HOWEVER, in the case of UK's indian call centres, there must have been tens of thousands, if not hundreds of thousands of people that have los thier call centre jobs with companys that want things 'cheaper'. In my companys trade, which ive been a part of for 8 years, ive seen so many people loose jobs and get stitched up by companys such as HSBC, in my opinion, they have had it comming to them for a long time. Heres to hoping other 'indian call centre' companys loose out too.