We need a REAL way to get ahold of Jeremy or DEV's to report issues

**Ally** · 19th October 2007, 05:52 PM

Posted on UO U.Hall

Comment:

This is rediculous! Tuesday night the log-in servers went down and we were just screwed until Wednesday. They didnt even acknowledge the problem until afternoon!

Yesterday we were lucky enough that Jeremy happened to be reading the boards when the west coast went down.

Well, today, it is lunch time here in the west ... no such luck as to have an immediate reply. There really needs to be a better way to contact them when a server goes down than posting on a board and hoping they will be reading!

Call EA?? Umm, yeah, right. Better luck on the boards! E-mail ... same problem, unless they are actually checking it within a reasonable period of the problem happening, we are screwed.

-----------------------------------------

You can always send me an email (jdalberg AT ea DOT com) but that only works during business hours - sending in a ticket at support.ea.com will be read 24-7 and that team can holler at the networking guys as effectively as I can. (It also, assuming everything works, gets me a phone call so I can post about it. That obviously didn't work Tuesday night, and let me tell you, I'd rather get woken up at three in the morning five days a week than come in to six hours of "Why can't I log in?". That's not fun for ANYONE.)

E. Jeremy Dalberg
UO Community Coordinator
EA Mythic
www.uo.com

**Solidchrome** · 20th October 2007, 02:11 AM

Why call them when the login servers go down? They would know themselves immediately when a server failed.

**Tabbitha** · 20th October 2007, 02:54 AM

Quote:

You can always send me an email (jdalberg AT ea DOT com) but that only works during business hours

Tried tested in the past,doesnt work.

Quote:

- sending in a ticket at support.ea.com will be read 24-7 and that team can holler at the networking guys as effectively as I can.

Flawed system.

Quote:

(It also, assuming everything works, gets me a phone call so I can post about it. That obviously didn't work Tuesday night, and let me tell you, I'd rather get woken up at three in the morning five days a week than come in to six hours of "Why can't I log in?". That's not fun for ANYONE.)

Neither is not being able to logg in

Long and short of it is Jeremy,ALL our 'support systems' are flawed or inadequate,and whilst I have every sympathy of the hassle a big problem like this must cause you,its really unacceptable.

Every 'contact' we had with 'the higher ups' ie,GM's,EM's, Devs,Reps,Seers,Companions are either GONE or virtually non responsive...........

The matter needs immediate sorting and given a Priority One status *nods*

**Tabbitha** · 20th October 2007, 02:55 AM

Quote:

Originally Posted by Solidchrome

Why call them when the login servers go down? They would know themselves immediately when a server failed.

Not if,as in this case,it was outside of normal office hours .

**DiP** · 20th October 2007, 05:11 AM

I bet if everyone on shards that couldn't log in cancelled their accounts they'd notice.

RMS Carpathia · 20th October 2007, 05:49 AM

Haha that is ONE way to get thier attension =P

-RMS Carpathia-

**Solidchrome** · 20th October 2007, 07:39 AM

Quote:

Originally Posted by Tabbitha

Not if,as in this case,it was outside of normal office hours .

Wow- that makes them look real amateurish

**DiP** · 20th October 2007, 07:43 AM

Not unless the people that are in charge of this

Quote:

sending in a ticket at support.ea.com will be read 24-7 and that team can holler at the networking guys as effectively as I can.

are watching the servers also. But my guess is they're playing ping pong, or DAoC.

cadethepagan · 20th October 2007, 04:24 PM

I think all the devs working on UO should actually have an account and play regularily. I mean when I create a game I play it a lot.

19th October 2007, 05:52 PM	#1
Ally The Couch Hottie Join Date: Aug 2004 Shard: Lake Austin, Atlantic Posts: 4,371 Thanks: 12 Thanked 2 Times in 2 Posts	We need a REAL way to get ahold of Jeremy or DEV's to report issues Posted on UO U.Hall Comment: This is rediculous! Tuesday night the log-in servers went down and we were just screwed until Wednesday. They didnt even acknowledge the problem until afternoon! Yesterday we were lucky enough that Jeremy happened to be reading the boards when the west coast went down. Well, today, it is lunch time here in the west ... no such luck as to have an immediate reply. There really needs to be a better way to contact them when a server goes down than posting on a board and hoping they will be reading! Call EA?? Umm, yeah, right. Better luck on the boards! E-mail ... same problem, unless they are actually checking it within a reasonable period of the problem happening, we are screwed. ----------------------------------------- You can always send me an email (jdalberg AT ea DOT com) but that only works during business hours - sending in a ticket at support.ea.com will be read 24-7 and that team can holler at the networking guys as effectively as I can. (It also, assuming everything works, gets me a phone call so I can post about it. That obviously didn't work Tuesday night, and let me tell you, I'd rather get woken up at three in the morning five days a week than come in to six hours of "Why can't I log in?". That's not fun for ANYONE.) E. Jeremy Dalberg UO Community Coordinator EA Mythic www.uo.com __________________

20th October 2007, 02:11 AM	#2
Solidchrome † Virtual hero- real life geek † Join Date: Jul 2007 Shard: europa Posts: 964 Thanks: 34 Thanked 56 Times in 26 Posts	Re: We need a REAL way to get ahold of Jeremy or DEV's to report issues Why call them when the login servers go down? They would know themselves immediately when a server failed. __________________ [UO Tech Forum] UOForums Need Your Donations- Click Here

20th October 2007, 05:11 AM	#5
DiP Ronin Join Date: Jan 2006 Shard: Black Water Raiders, Azeroth Posts: 8,904 Thanks: 88 Thanked 54 Times in 45 Posts	Re: We need a REAL way to get ahold of Jeremy or DEV's to report issues I bet if everyone on shards that couldn't log in cancelled their accounts they'd notice. __________________ Thanks again Maddux! Adri: women don't discuss men while in the bathroom, we sacrifice small animals and smoke tampons rolls eyes

20th October 2007, 05:49 AM	#6
RMS Carpathia Madien of the Great Blue Join Date: Jun 2006 Shard: City of Heroes - Virtue Shard Posts: 1,903 Thanks: 3 Thanked 3 Times in 3 Posts	Re: We need a REAL way to get ahold of Jeremy or DEV's to report issues Haha that is ONE way to get thier attension =P -RMS Carpathia- __________________

20th October 2007, 04:24 PM	#9
cadethepagan Join Date: Jul 2007 Shard: Great Lakes Posts: 432 Thanks: 0 Thanked 3 Times in 3 Posts	Re: We need a REAL way to get ahold of Jeremy or DEV's to report issues I think all the devs working on UO should actually have an account and play regularily. I mean when I create a game I play it a lot. __________________ Power is not given, it is taken!

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
[ FYI ]Dev's responses to many Beta Questions	Tabbitha	Ultima Online General Discussion	4	26th May 2007 02:37 AM
Ex-Dev's unite	Silverfoot	Other Games	3	1st April 2007 05:34 PM
Jeremy/Devs, When Will the Lock-down Issues for Doom Items Be Corrected?	Tabbitha	News & Developer's posts	0	25th January 2007 02:12 AM
Dev's work through the night on Catskills	Tabbitha	News & Developer's posts	0	15th December 2006 06:00 AM
Dev's, take a look...	Kohrgan	Ultima Online General Discussion	25	13th February 2006 09:45 AM

User Name		Remember Me?
Password