Right.

Then to hear that all it took was a has to be extremely frustrating.

No detail to give?!?! No detail in WHY it took 4 days to fix something so simple and there is no possible way the problem could have gone un-noticed when a lesser issue was being discussed is a flat out slap in the face to all the customers this effected.

Something more along the lines of and this is why we could not get to this problem as quickly as we all would like.... (list what you've been working on that caused you to miss this glaring problem).

Disclaimer: I am in firm belief that they DO NOT need to do this, but they've put themselves in this position that it is expected to answer trivial questions such as this. Either flat out say, we are working on it and that is all to EVERY single problem, or go into detail with them all, but don't be selective, it's confusing to the customer.

i wasent heated at dip i was heated at those comments others made and to answer your question if fel was broken and i truly mean this do something else it will be fixed ...and btw dip and tab reading your comments you are correct