Having problems reactivating an account?.

Does your credit card not work ?.

Or maybe you are having trouble with gametime code purchases?.

Maybe Olahorand's thread will give some answers that will help you.

I have some issues with reactivating an account, which belongs to a friend in the USA.

First: Paying with credit card seems no longer be possible, if the system things, that the "address cannot be validated" (sure I enter my own address for the credit card in billing information, which is in Germany - the same billing information I used for my own accounts). So it seems, if an US soldier is located in Europe or if the payer lives in Europe, he will now have to pay the European overpriced UO fees now.
Difference for one month payment currently more than 3.50 Euro in comparision to the payment in Dollar.

Second: Ordering game time codes.
There is that highly annoying policy change, which does no longer allow to purchase a stack of codes and hold them ready for when they are needed. (And I hesitate usually to pay other peoples accounts with my credit card to avoid a ban which may hit the other person as well if one of us makes an mistake.)

"PLEASE NOTE THIS POLICY CHANGE BEFORE MAKING YOUR PURCHASE: When you purchase Game Time, 90 days of time will be added to the account you logged into the store with. You will no longer be emailed a code. This upgrade is automatic and will take place soon after your credit card information is verified and the purchase complete. "
Nonsens.

In the product features on uogamecodes.com for GTC is written a line:
"Give the gift of Ultima Online™ Game Time to your friends."
Fine - but how without having to accquire their password? And finding codes in a store is rather unusual.

Also my money I have accumulated in PayPal seems no longer be good enough to pay game codes.

It's rather simple - "If you wont't let me pay I will no longer play."

Is it this, what EA want's for UO?

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Wenchkin said



It seems to depend what kind of card you're using. You can't use a switch card and give a US address, but others allow it. Things like Mastercard and Amex for example should work. Just make sure you enter a valid US address in the billing address section and it should work fine.

One day, EA might start charging Europeans the correct fees each month...


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While Tazar (UO Moderator) suggests


Going through the website, the game time is automatically applied to your account. If you call customer support 1(866) 543 - 5435, and do not say or touch any buttons, you will eventually get a live person. Explain to them that you are purchasing a code for a friend and they can arrange the sale and e-mail you the code to send to your friend.

Sadly, there has been so much credit card fraud and honest players buy the codes, then get into trouble for using a code voided because of the credit card fraud. EA really is trying to protect them and honest players from scammers.

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Olahorand also wonders

why at uogamecodes only the 90 days GTC is sold directly - not 180 days, not 30 days.

*Salute*

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Again Tazar has the answer

You can get the 30-day code by calling customer support...

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While Cleopatra offered this advice.

Hi Olahorand. I buy at least 3x 30 day gametime codes a month via paypal as I don't like to use my Amex to pay directly anymore. You can buy the 90 day ones also.

I just send the equivalent of $15.99us for each code (no idea if this is the right amount or not, but I haven't been informed it's not so far) to paypal@uo.com, note the transaction ID from it, then I send a message to EA support informing them about my purchase.

In your message to EA Support, you need to tell them your account name (one account name is fine, no matter how many you have), the last 8 digits of the card used to pay for the codes, last gametime code used on this account (if any) the paypal transaction ID., and your e-mail address. Make sure the account name you give them is up to date in the info section of UO.

You may wait 24-48 hours but they e-mail the codes to you once they verify all the info is correct, and they also post them in reply to the message you sent EA Support when they update it.

I have bought codes this way for a few years now and haven't had any problems other than having to wait a few days sometimes for the codes. This way you can send your friend the code yourself when you receive it.

Good luck

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UO Development Manager,Cal_EAMythic ,answered the OP with this option


I’ve been tracking a lot of the account issues. If you are not getting the response you need, please drop Jeremy an Email with “UO:Registration Issue” as the subject heading. Registration and gamecode issues are high on our priority list right now.

We’ve been investigating a lot of the account and billing infrastructure since October 2007. I apologize that this is becoming such a nuisance. I have forwarded your problem to a couple of folks who should be getting back to you promptly



Also, thanks to Tazar for contributing to this thread


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You shouldnt pay 15.99 for game codes. I get mine on ebay from 9.99 to 12.99 and no shipping charge. Shoot you can even do the 9.99 buddy codes and get a free gift.
They work perfectly.