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Ok I've been trying for a while to get an issue taken care of with my account. It seems every time I call in the person I get doesn't understand me and I certainly have a problem with understanding them.

On my final call before this I came out and said, "Is there anyway to get around the automated system because it really sucks and is more annoying than it is useful" and the CSR said "If you talk to me that way then I will not be able to help you" then he hung up on me. I didn't know I was that brutal with him and thinking now that I'm just going to let my accounts go inactive..

My question for the EA reps is.... Do you all ever plan on moving your call centers to america or a native speaking english country or keep the jobs overseas? I'm not racist by any means but this language barrier is a huge obstacle for me. Would there be a way of you sending out maybe a survey for all of your customers to give input on how they feel about your call center and customer service as a whole?

Thats it for me!
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Hello Iwilleatyoursoul,
If you are having trouble with our phone support please feel free to use the "Contact Us" option at http://support.ea.com. Please provide as much information as possible, we'll ask for more if you forget something so don't worry.

If you have a very old account, don't forget you may need to prefix your account name with uo_XXXXX to log in to send us a message.

Anyone who has trouble on the phone understanding an EA Rep should try out our email support if there isssue is not critical or time sensitive. Common issues are addressed rather quickly, and there is no waiting.. you just send in the email, and then go back to enjoying UO. We'll notify you when a response is ready for you. If you like you can even PM me the "incident #" the email will be assigned and I'll follow it to make sure you get the assistance you need quickly.

Should you have any further questions or troubles, please just let me know.

Sincerely,
Spada
Tech/Member Service Customer Support Supervisor
Electronic Arts

Marco "Spada" Sederquist
Global EA Customer Support Lead
Player Relations
Electronic Arts
*Currently accepting PM's

He has a fair point, customer service is appauling and not being racist myself but when you ring and get an indian call center where they are named Bob or Dave for instance and can hardly speak any english its frustrating to say the least.