Samhain, send me a PM with your email addy so I can get someone to contact you - we'll make sure you're taken care of.

Thanks for helping Jeremy

Thank you Jeremy.

OK, so here's the deal. (Samhain, don't worry about this, we'll sort you out), but for everyone's info: If the code on the back of the box (manual, cd case, whatever) is WRONG, call us. If it's MISSING, it's considered an "incomplete package" and the retailer should exchange it. If that doesn't work, as in this case, tell me about it and I'll see who I can bully to get you squared away.

Thanks to Jeremy_EAMythic, Adam, all the people here at UO Forums, and over at EA for helping me out. I have obtained my upgrade and new player codes, upgraded my account, and successfully obtained my in-game promotional items.

A new UO Forums user, and a new UO Community Coordinator, have come together in a welcoming community and solved a problem. Not necessarily headline news, but a big positive for the UO Forums web site and it's users. Way to go for everyone involved, and all the users who make this site possible. I hope to stay around awhile and have the oppurtunity to return the favor.

The representation at EA is professional and considerate, and has taken care of my situition as promptly as possible. Remember: Patience is a virtue, and good things come to those who wait. Waiting a day or two is very reasonable considering the quantity of games, and users, EA maintains.

I am only one single new user to UO Forums. As it appears, this is the first public interaction between the UO Community Coordinator Jeremy_EAMythic and a user on this web site. I cannot speak for everyone, but as for me:

Thumbs up, way to go, good job, and all that "jazz". It's good to be appreciated, and officially out to UO Forums and Jeremy_EAMythic: YOU ARE APPRECIATED, THANK YOU.

Great news! Glad all is well.