Windows Vista SP1 Complaints Draw Free Support From Microsoft

**Solidchrome** · 25th March 2008, 04:08 AM

Microsoft is offering no-charge Vista SP1 help for all users via e-mail and online chat.

By Paul McDougall
InformationWeek
March 24, 2008 02:48 PM

Microsoft (NSDQ: MSFT) has responded to numerous complaints about its new service pack for Windows Vista

with an offer of free support for anyone having trouble installing or running the update.
According to Microsoft's support Web site, the company is offering no-charge Vista SP1 help for all users via e-mail and online chat. The wait time for an online chat session as of mid-afternoon Monday was about 20 minutes, according to the site.
Microsoft is also offering free Vista SP1 support via telephone for customers of its Software Assurance, TechNet, MSDN, and partner programs. Microsoft ordinarily directs Windows users with support issues to the PC makers from whom they purchased their systems. It typically provides direct support only if the user bought a boxed, standalone copy of the operating system.

Full story here

25th March 2008, 04:08 AM	#1 (permalink)
Solidchrome † Virtual hero- real life geek † Join Date: Jul 2007 Shard: europa Posts: 980 Gold: 1,108 My Mood: Thanks: 41 Thanked 61 Times in 28 Posts	Windows Vista SP1 Complaints Draw Free Support From Microsoft Microsoft is offering no-charge Vista SP1 help for all users via e-mail and online chat. By Paul McDougall InformationWeek March 24, 2008 02:48 PM Microsoft (NSDQ: MSFT) has responded to numerous complaints about its new service pack for Windows Vista with an offer of free support for anyone having trouble installing or running the update. According to Microsoft's support Web site, the company is offering no-charge Vista SP1 help for all users via e-mail and online chat. The wait time for an online chat session as of mid-afternoon Monday was about 20 minutes, according to the site. Microsoft is also offering free Vista SP1 support via telephone for customers of its Software Assurance, TechNet, MSDN, and partner programs. Microsoft ordinarily directs Windows users with support issues to the PC makers from whom they purchased their systems. It typically provides direct support only if the user bought a boxed, standalone copy of the operating system. Full story here [UO Tech Forum] UOForums Need Your Donations- Click Here

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