Perhaps there could be a system implemented by which experienced players could volunteer to answer general gameplay questions that could be sent to a Help queue specifically set up for that purpose. The volunteers wouldn't need any special powers like GMs, just the ability to recall to the player's location that requested help.

Maybe it could be used for the pages that usually just get an automated message with a web link. A searchable database could also be set up for the volunteers to access for answers. I'm sure a new player having problems would really appreciate someone appearing to help them.
I think just having someone actually show up when you have trouble in-game would help alot. A little personal attention goes a long way.

~ Sorry if this has already been proposed before, or even implemented for a short time. I've been away from the game for quite sometime, but am happy to be back! ~