Ultimate Online Forums - View Single Post - Some thoughts on Fixing UO Customer Service

Jirel of Joiry · 8th May 2008, 07:26 PM

I been think about this alot since Stratics unfortunate outage and the relative slowness of UO/EA communication.

Also the general lack of communication with EA/UO staff. I mean GMs will hardly talk to except for those dang automated messages we all despise. There's NO way to get someone if you have a real problem or issue.

Well instead of bashing I want to be part of the solution I want us to come up with some good ideas to fix customer service, then I will take these ideas and present them to Jeremy and Co. at the Town Hall in Austin! Shoot I'll borrow a laptop and present them with a impressive Power point presentation if I have to!

I firmly believe that by fixing customer service it will increase subscriptions and will bring The old time vets BACK TO UO!!

Customer service is the number one complaint I here from every player. So let start coming up with some very good ideas for fixing UO customer service!

8th May 2008, 07:26 PM	#1 (permalink)
Jirel of Joiry Join Date: Feb 2007 Shard: Legends Posts: 13 Gold: 50 My Mood: Thanks: 12 Thanked 1 Time in 1 Post	Some thoughts on Fixing UO Customer Service I been think about this alot since Stratics unfortunate outage and the relative slowness of UO/EA communication. Also the general lack of communication with EA/UO staff. I mean GMs will hardly talk to except for those dang automated messages we all despise. There's NO way to get someone if you have a real problem or issue. Well instead of bashing I want to be part of the solution I want us to come up with some good ideas to fix customer service, then I will take these ideas and present them to Jeremy and Co. at the Town Hall in Austin! Shoot I'll borrow a laptop and present them with a impressive Power point presentation if I have to! I firmly believe that by fixing customer service it will increase subscriptions and will bring The old time vets BACK TO UO!! Customer service is the number one complaint I here from every player. So let start coming up with some very good ideas for fixing UO customer service!