Carl, perhaps that is her default message on icq to determine authorization requests ... best to ask her directly about it since we have no way of knowing what auto responses are for other folks icq messages or why they may respond to a new contact in a certain way. Please send her a PM or talk with her directly by icq and let her know your concerns ...
As for your Lake Austin question, best to post in the
Lake Austin shard forum since it pertains to that shard so that way you will receive better answers then here in the general question forum about UO.

Feel free to PM me with any questions.