I truly hate to say this, but I often wonder if it is a new GM who doesn't know what the predefined responses are or if they just don't read the pages because there are so many, especially in the instance of events.
They might have seen the page and only saw "key words" ie Sherry, Event... and then the 2nd page, well, I don't know but crack may have been involved
90% of the time when I page, the response is either go to the knowledge base or it doesn't make sense.
*shrugs*