Adam, the incident you were referring to, we think that what it was, was that he had bought the item, it was insured, and he lost it probably due to some insurance bug. The same thing happened with a sword I bought, lost it 5 min later after a duel. It was insured. I NEVER LEAVE THE HOUSE without something insured. So whenever you buy something, and it is insured, UNINSURE IT, THEN RE INSURE IT YOURSELF!!!!! Just a friendly reminder.