we are still unable to reach the stratics forums, now cox cable here has upgrade equipment, and we were told that there is nothing worng with here at our end, the service man checked our modem and said it was ok, the problem may be at the other end due to the upgrades

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * xxx.xxx.x.x 1 0ms
ipxx-xxx-xx-x.ma.dl.cox.net xx.xxx.xx.x 2 12ms
* Unknown Host * 70.168.107.165 3 12ms
* Unknown Host * 70.168.106.149 4 15ms
ip70-183-71-45.ks.ks.cox.net 70.183.71.45 5 24ms
* Unknown Host * 0.0.0.0 6 0ms
* Unknown Host * 0.0.0.0 7 0ms
* Unknown Host * 0.0.0.0 8 0ms