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Old 22nd January 2006, 07:40 PM   #1
 
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cable modem problems

we are having problems and cannot access the stratics forums or the game, icq is also unable. our cable modem is not working right, please let Jayde and others know we are unable to access stratics or game till after tueday, a service man will be here then to fix or replace the modem

Last edited by Zita; 23rd January 2006 at 10:19 AM.
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Old 22nd January 2006, 08:23 PM   #2
 
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Re: cable modem problems

Sorry Zita we aren't affilitated with Stratics here at UOF
We are a totally seperate fansite.
Hope you get your computer fixed soon.
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Old 22nd January 2006, 09:16 PM   #3
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Re: cable modem problems

Kind of curious. Are you sure it's your cable modem? I mean you can access this site, maybe it's settings on the other things.
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Old 23rd January 2006, 09:05 AM   #4
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Re: cable modem problems

Yeah, Id say theres a better chance that its a firewall or router issue.
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Old 23rd January 2006, 10:11 AM   #5
 
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Re: cable modem problems

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * xxx.xxx.x.x 1 0ms
ipxx-xxx-xx-x.ma.dl.cox.net xx.xxx.xx.x 2 12ms
* Unknown Host * xx.xxx.xxx.xxx 3 9ms
* Unknown Host * xx.xxx.xxx.xxx 4 13ms
ipxx-xxx-xx-xx.ks.ks.cox.net xx.xxx.xx.xx 5 25ms
* Unknown Host * 0.0.0.0 6 0ms
* Unknown Host * 0.0.0.0 7 0ms
* Unknown Host * 0.0.0.0 8 0ms
* Unknown Host * 0.0.0.0 9 0ms
* Unknown Host * 0.0.0.0 10 0ms
* Unknown Host * 0.0.0.0 11 0ms
* Unknown Host * 0.0.0.0 12 0ms
* Unknown Host * 0.0.0.0 13 0ms
* Unknown Host * 0.0.0.0 14 0ms
* Unknown Host * 0.0.0.0 15 0ms
* Unknown Host * 0.0.0.0 16 0ms
* Unknown Host * 0.0.0.0 17 0ms
* Unknown Host * 0.0.0.0 18 0ms
* Unknown Host * 0.0.0.0 19 0ms
* Unknown Host * 0.0.0.0 20 0ms
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Old 23rd January 2006, 10:16 AM   #6
 
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Re: cable modem problems

We have no clue why we are able to reach UOForms, yet unable to do anything else, we cannot get to gmail or hotmail either, everything was fine the other day. Yet yesterday it went down. Both PC's are doing the very same thing. If it the router then we may be down even longer as it will take us a while to get a new router [$].

As for firewall, we have no clue why that would be a problem now as there has been no changes to that in ages.

We know more tomorrow once the cable service man comes.
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Old 23rd January 2006, 10:21 AM   #7
 
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Re: cable modem problems

Quote:
Originally Posted by Flutter
Sorry Zita we aren't affilitated with Stratics here at UOF
We are a totally seperate fansite.
Hope you get your computer fixed soon.
I am aware of that, but many also read and post at Stratics and can relay a message for me, thanks.

we know more tomorrow, thanks
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Old 23rd January 2006, 12:32 PM   #8
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Re: cable modem problems

Quote:
let Jayde and others know we are unable to access stratics or game till after tueday,
a service man will be here then to fix or replace the modem
Will pass on the info to Jayde for ya ...

did you try doing a restore to a previous day when all things were working the way you like? ...
maybe that would help filter out what is going on ...
we haven't heard of anyone else having a problem reading stratics boards
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Old 23rd January 2006, 06:26 PM   #9
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Re: cable modem problems

Quote:
Originally Posted by Zita
Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * xxx.xxx.x.x 1 0ms
ipxx-xxx-xx-x.ma.dl.cox.net xx.xxx.xx.x 2 12ms
* Unknown Host * xx.xxx.xxx.xxx 3 9ms
* Unknown Host * xx.xxx.xxx.xxx 4 13ms
ipxx-xxx-xx-xx.ks.ks.cox.net xx.xxx.xx.xx 5 25ms
* Unknown Host * 0.0.0.0 6 0ms
* Unknown Host * 0.0.0.0 7 0ms
* Unknown Host * 0.0.0.0 8 0ms
* Unknown Host * 0.0.0.0 9 0ms
* Unknown Host * 0.0.0.0 10 0ms
* Unknown Host * 0.0.0.0 11 0ms
* Unknown Host * 0.0.0.0 12 0ms
* Unknown Host * 0.0.0.0 13 0ms
* Unknown Host * 0.0.0.0 14 0ms
* Unknown Host * 0.0.0.0 15 0ms
* Unknown Host * 0.0.0.0 16 0ms
* Unknown Host * 0.0.0.0 17 0ms
* Unknown Host * 0.0.0.0 18 0ms
* Unknown Host * 0.0.0.0 19 0ms
* Unknown Host * 0.0.0.0 20 0ms
You only want to "X" out the first 2 or 3 hops. That way someone could try pinging them from their location to see if they are accepting other traffic, reasonable latency, that kind of thing.

The reason to "X" out the first couple is that your pcs IP is in of the first 2 usually (2nd if you have a router, I believe) and you dont want that to be general knowledge...too many bad people in the world.
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Old 24th January 2006, 01:40 PM   #10
 
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Re: cable modem problems

we are still unable to reach the stratics forums, now cox cable here has upgrade equipment, and we were told that there is nothing worng with here at our end, the service man checked our modem and said it was ok, the problem may be at the other end due to the upgrades

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * xxx.xxx.x.x 1 0ms
ipxx-xxx-xx-x.ma.dl.cox.net xx.xxx.xx.x 2 12ms
* Unknown Host * 70.168.107.165 3 12ms
* Unknown Host * 70.168.106.149 4 15ms
ip70-183-71-45.ks.ks.cox.net 70.183.71.45 5 24ms
* Unknown Host * 0.0.0.0 6 0ms
* Unknown Host * 0.0.0.0 7 0ms
* Unknown Host * 0.0.0.0 8 0ms
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Old 25th January 2006, 08:57 AM   #11
 
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Re: cable modem problems

well finally after 3 days we are able to get in game!
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Old 25th January 2006, 11:00 AM   #12
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Re: cable modem problems

Sounds like a DNS entry issue. It can take 24-72 hours for DNS tables to update. Too many lazy admins out there (not here, but as ISPs and the like). If you can get to some places, but not others by name, kinda smells like DNS/routing issues. Wouldn't have been much you could do about it 'in-house', with out some techno geekie magic.
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